Delivering Flexible Training

to Healthcare Professionals

Bespoke Statutory & Mandatory Courses

Awareness of Mental Health, Dementia & Learning Disability
On completion staff will have:
• An understanding of relevant legal frameworks, policy and guidelines
• Knowledge of the social model of disability and how it underpins positive attitudes
• Understand what adjustments might need to be made the way care is provided
Basic Life Support (Clinical)
On completion staff will have:
• Knowledge of current legislation and local resuscitation policies and procedures
• Understand how to recognise and respond to patients with clinical deterioration
• Knowledge of how to apply the local 'Do Not Attempt Cardiopulmonary Resuscitation' policy
Basic Life Support (Non-clinical)
On completion staff will:
• An understanding of how to recognise cardiorespiratory arrest
• Understand how to summon emergency help
• Be able to start CPR using chest compressions
Basic Life Support Paediatric
On completion staff will have:
• An understanding of current legislation and local resuscitation policies and procedures
• An understanding of individual role and responsibilities in responding to an emergency event
• Knowledge of initiating appropriate emergency response
Basic Life Support Newborns
On completion staff will:
• Knowledge of recognising and responding to a newborn child, escalating care in accordance with local policy
• Understanding of the importance of temperature control in the care of a newborn
• Be aware of current legislation and local resuscitation policies and procedures
Conflict Resolution
On completion staff will have:
• Understand what conflict is, how it arises and how the risk of conflict can be minimised
• Knowledge of what to do if a violent incident occurs and understand what support is available
• An understanding of the role of NHS Protect and Local Security Management Specialists in keeping NHS staff safe
Customer Care
On completion staff will:
• An understanding why health and social care organisations need a customer care programme
• Knowledge of the key customer care skills and how to use them effectively
• Familiarity with the national and local complaints procedures
Dignity in Care
On completion staff will:
• Understand the impact on patients when they are not treated with dignity
• Understand the principles that underpin dignity in care
• Recognise the importance of active participation and self-care in supporting patients’ dignity
Display Screen Equipment & Workstation Health & Safety
On completion staff will:
• Understand the importance of good posture and changing position
• Be aware of how to adjust and arrange furniture to help avoid risks.
• Understand how to organise the workplace to avoid awkward or frequently repeated stretching movements
Equality, Diversity & Human Rights
On completion staff will have:
• An understanding of how legislation promotes equality, diversity and human rights
• Understand how to promote inclusion in your workplace
• Knowledge of what to do if you have concerns about equality and diversity practices in your organisation
Fire Safety
On completion staff will:
• Understand the characteristics of fire
• Be aware of the hazards in your workplace
• Understand the importance of fire risk assessments
Health, Safety & Welfare
On completion staff will have:
• An understanding of health and safety legislation
• Knowledge of the risk assessment process in your workplace
• Knowledge of the incident reporting process in your workplace
Infection Prevention & Control (Clinical)
On completion staff will:
• Knowledge of infection prevention and control in your workplace
• Knowledge of specific types of healthcare-associated infections
• Understand responsibility to prevent passing on infections in the workplace
Infection Prevention & Control (Non-Clinical)
On completion staff will:
• Knowledge of infection prevention and control in your workplace
• Ability to demonstrate the standard infection prevention and control precautions relevant to your role
• Understand responsibility to prevent passing on infections in the workplace
Information Governance
On completion staff will:
• Understand the principles of information governance and how they apply in every day working environments
• Knowledge of how to maintain information security guidelines
• Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000
Lone Working & Security Awareness
On completion staff will:
• Knowledge of what lone working is and why it is an important area of concern
• An understanding of the responsibilities your employer has to you and your own responsibilities
• Knowledge of how to act and what precautions to take in order to reduce the risks of lone working


Medication Awareness/Management
On completion staff will:
• Knowledge of relevant legislation and how it feeds into local policy
• Ability to recognise different types of medication
• Knowledge of the steps to take when medication issues arise and where you can go for help

Mental Capacity Act & Deprivation of Liberty Safeguards
On completion staff will:
• Knowledge of the five statutory principles of the Mental Capacity Act and understand why they are needed.
• Understand what is meant by deprivation of liberty
• Ability to describe the key elements of the Deprivation of Liberty Safeguards


Moving & Handling (Clinical)
On completion staff will have:
• An understanding of the your organisations and your own responsibilities for promoting best moving and handling practices
• Understand the factors to be included in a risk assessment and choose suitable risk control strategies
• Understand how communication and risk assessments ensure the safe handling of patients
Moving & Handling (Non-Clinical)
On completion staff will:
• Knowledge of how to access additional resources including legislation, local/national policies and guidelines
• An understanding of the your organisations and your own responsibilities for promoting best moving and handling practices
• Understand the factors to be included in a risk assessment and choose suitable risk control strategies
Risk Assessment
On completion staff will have:
• An understanding of what is meant by hazard and risk
• Knowledge of how to use a health and safety risk assessment
• Understand how risk assessments can help in dilemmas between an individual's right and health and safety concerns
Safeguarding Adults
On completion staff will have:
• Understand the nature of harm to adults at risk and recognise a range of abuse factors
• Knowledge of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding
• Understanding of what to do if abuse is suspected, respond to alerts and referrals and reduce risks after a disclosure, including emergency systems and protective strategies for those that decline services
Safeguarding Children
On completion staff will:
• An understanding of the importance of children's rights as reflected in legislation and key statutory and non-statutory guidance
• Knowledge of how abuse and neglect impacts on child development and how we may recognise this
• An understanding of the risks associated with the internet and online social networking
Slips, Trips and Falls
On completion staff will have:
• Understand what can cause slips, trips and falls
• Knowledge of how to prevent slips, trips and falls
• Understand the role of risk assessment

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