The below table shows 8% of NHS staff overall reported experiencing physical violence from patients, their relatives or other members of the public in the previous 12 months. Not surprisingly, the figures are higher at 12% among front-line staff and among all staff in mental health (15%) and ambulance trusts (19%). Around 1% of all staff said they had experienced physical violence from other staff. Fifteen per cent of staff reported that they experienced bullying, harassment and abuse from patients, their relatives or other members of the public in the previous 12 months. Again, not surprisingly, the figures are higher at 18% among front-line staff and among all staff in mental health (18%) and ambulance trusts (27%). Around 15% of staff reported they had experienced bullying, harassment or abuse from either their line manager or other colleagues. As the wording of the question has changed since 2009, we do not recommend that comparisons are made.
The survey suggests an improvement in the reporting of incidents of violence and abuse. Nearly three-quarters
(73%) of incidents of physical violence and over half of bullying, harassment or abuse cases (54%) were reported. Fifty-seven percent of staff said they felt that their trust would take effective action if staff were physically attacked by patients, relatives or other members of the public (56% in 2009). About half of the staff (51% in 2009 and 2010) who have actually experienced an incident of physical violence from patients or staff themselves and around forty percent (41% in 2010, 42% in 2009) of those who have experienced bullying, harassment or abuse, felt that their trust would take effective action.
http://www.cqc.org.uk/
Issues in this article may affect your organisation or your employees or colleagues. Healthcare e-Academy courses may provide some background information or training on related subjects. Courses which may be relevant to the above issues is Conflict Resolution for Healthcare For more information, support or advice, please contact
| % saying they had experienced an incident of physical violence from: | Overall | Acute | PCT | Mental Health | Ambulance |
| Patients / service users, their relatives or other members of the public | 8% | 8% | 3% | 15% | 19% |
| Manager / team leader or other colleagues | 1% | 1% | 1% | 2% | 2% |
| Patients / service users, their relatives or other members of the public | 15% | 14% | 10% | 18% | 27% |
| Manager / team leader or other colleagues | 15% | 16% | 12% | 14% | 16% |
The survey suggests an improvement in the reporting of incidents of violence and abuse. Nearly three-quarters
(73%) of incidents of physical violence and over half of bullying, harassment or abuse cases (54%) were reported. Fifty-seven percent of staff said they felt that their trust would take effective action if staff were physically attacked by patients, relatives or other members of the public (56% in 2009). About half of the staff (51% in 2009 and 2010) who have actually experienced an incident of physical violence from patients or staff themselves and around forty percent (41% in 2010, 42% in 2009) of those who have experienced bullying, harassment or abuse, felt that their trust would take effective action.
http://www.cqc.org.uk/
Issues in this article may affect your organisation or your employees or colleagues. Healthcare e-Academy courses may provide some background information or training on related subjects. Courses which may be relevant to the above issues is Conflict Resolution for Healthcare For more information, support or advice, please contact
